Elevate Your Customer Experience with Unified Network Solutions
At Unified Network Solutions, we don’t just understand the complexities of modern contact centers—we master them. With over 35 years of proven experience, our leadership team has delivered solutions to many small to medium organizations during their careers, and many recognizable organizations like Zappos, Rogers Wireless, Germania Insurance, PODS, The Venetian Casino, City of Seattle, the Veterans Administration, VA Medical Center, and Monitronics to name a few. In one of his previous companies, our founder helped pioneer the industry’s first non-proprietary, web and standards-based customer experience management software products, used by contact centers around the world.
Why Unified Network Solutions?
Unmatched Industry Expertise
Our team doesn’t just follow trends—we set them. We have a deep track record of success, tailoring contact center solutions for both high-volume organizations and mission-driven government agencies. When it comes to understanding your needs, we hit the ground running.
Take 50-70% of the Work Off Your Shoulders
We recognize that your team has other business priorities. That’s why we manage 50-70% of the required project work for you, so you can stay focused on what’s most important for your organization—while we drive your contact center transformation forward.
300% Faster from Problem to Solution
With our proven approach, you move from “problem identified” to “solution identified” three times faster than if you tackled it alone. We streamline the path to results, helping you achieve your goals with speed and confidence.
Comprehensive Needs Assessment
We don’t believe in one-size-fits-all. We dig into the details to ensure our recommendations are perfectly calibrated for you:
- Tailored Solutions: We analyze your unique operations and customer interactions, matching you with the best-fit contact center solutions.
- Future-Proof Technology: We keep you ahead of the curve, ensuring every solution we deliver is scalable, flexible, and ready for tomorrow’s challenges.
Pioneering Quality Monitoring
We help set the standard for contact center quality. Our founder’s participation in developing the first web-based quality monitoring, compliance and training system, helped to raise the bar for customer service and delivering measurable results in customer satisfaction and loyalty.
End-to-End Support
From the first conversation to post-launch support, we’re with you every step:
- Procurement Management: With proprietary, ai tools, we can see through vendor walls and cut through the clutter, making vendor selection straightforward and ensuring you get top value for your investment.
- Seamless Implementation: Our project management ensures smooth, on-budget rollouts with minimal disruption—so you stay focused on your business.
- Best terms: through a $4 Billion purchasing partnership – we have the best terms, service agreements and pricing from virtually all major contact center providers.
- Ongoing Training & Support: We empower your team and ensure comprehensive training and responsive support, so you get the most from your new capabilities.
