While voice-based communication with customers still plays a strong role, more and more consumers are turning to digital communication methods and demanding the flexibility to interact with companies through their preferred media. Unified Network Solutions’s Contact Center solutions offer a variety of call features that allow you to deliver exceptional customer experiences.
Provide the level of service your customers have come to expect, with multimedia routing solutions that support the full digital customer experience.
Maximize call handling by assigning calls among agents. When volume slows, the system will automatically distribute calls based on agent availability.
Our workforce management and recording management solutions help you accurately plan, forecast, and schedule agents to increase operational efficiency.