Unified Network Solutions
Setting the Standard
At Unified Network Solutions, we don’t just follow technology trends—we set them. As a mission-driven company, we believe that business success and social responsibility go hand in hand. That’s why we donate a minimum of 10% of our earnings to charitable causes, giving back to the communities we serve and supporting organizations that make a difference.
Proven Leadership
Recognized Impact
Our management team brings unmatched expertise, with careers delivering innovative solutions to clients such as AAA, Zappos, Live Nation, StubHub, Daiken, Denver International Airport, Air Liquide North America, and Sewell Automotive Companies. We back our recommendations with relationships spanning 300+ leading tech vendors, ensuring we offer industry-best pricing, terms, and agreements forged by a $4 billion purchasing partnership.
Leadership Built on
Experience and Innovation
Unified Network Solutions was founded by Michael Sinclair, an accomplished entrepreneur with a proven record of building and leading successful businesses that were later acquired. In one of his previous ventures, Michael spearheaded the development of a secure, scalable, private hosted unified communications solution that was recognized as a model within the industry.
During a client visit at one of his previous companies, Michael learned firsthand about the challenges facing quality monitoring systems across the industry—systems that were proprietary, complex, and overpriced. Recognizing a clear opportunity, Michael and his team collaborated with the client to develop a tailored solution that exceeded expectations. The success of this rollout revealed broader demand, leading to the launch of the industry’s first web-based customer experience management platform.
This innovative solution seamlessly integrated quality monitoring, compliance, and training tools within a single interface. Its strong performance quickly attracted interest from contact center vendors seeking to provide superior service to their customers. As a result, the platform was adopted by prestigious contact centers across North America and internationally, helping to break open a previously closed and proprietary market.
This breakthrough innovation set a new industry benchmark for customer service—delivering measurable improvements in satisfaction and loyalty. Today, that same spirit of vision, experience, and hands-on innovation continues to propel our approach, shaping our technology partnerships and mission-driven initiatives.
Your Needs
Our Expertise
We know that every business faces unique challenges. That’s why we hit the ground running—quickly understanding your goals and needs to design tailored solutions that drive real results. From high-volume enterprises to mission-driven government agencies, our specialists are trusted partners in transforming operations and enhancing customer experiences.
While purchasing technology has never seemed easier, going it alone can be challenging. In fact, recent statistics reveal that 50–70% of companies end up dissatisfied with their technology investments after the decision and implementation process. At Unified Network Solutions, we make sure our clients avoid these common pitfalls—so you can move forward with complete confidence.
Your Needs
Intelligence and Insight
What sets us apart? Our proprietary tools and our partner back office dedicated staff of 250 professionals equip you with insights you won’t find elsewhere—including real-time vendor performance, market trends, and potential financial risks. We make procurement transparent, simple, and strategic—so you get top value with zero guesswork.
Comprehensive Support for
Long-Term Success
Procurement Management
Our AI-powered, proprietary tools cut through vendor clutter, making selection straightforward and maximizing your investment.
Seamless Implementation
We manage projects from start to finish, ensuring smooth, on-time and on-budget rollouts—minimizing disruption to your business.
Best Terms & Pricing
Leverage the purchasing power and direct relationships with all major contact center providers.
Training & Support
We empower your teams with in-depth training and responsive ongoing support—so your new capabilities translate to performance improvements from day one.
Trusted by
Leading Brands
Throughout their careers, some of the world’s top organizations have trusted our principals’ expertise to deliver mission-critical contact center solutions—names like Zappos, Rogers Wireless, and PODS, to deliver excellence.
Our Mission
Business as a Force for Good
Unified Network Solutions is more than a technology partner—we’re your ally in building a better future. Every client partnership helps amplify our impact, allowing us to reinvest in communities and support essential causes. By working with us, you join a movement that believes in success with purpose.
