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VoIP call quality issues and how to fix them

With the growing advancements in cloud technology and faster internet speeds, more and more companies are turning to Voice over Internet Protocol (VoIP) for their business communications. But just like with any service, you might run into some issues, particularly with call quality. Here are some of the common problems and how to address them. […]

How AI can boost your eCommerce business

Artificial intelligence (AI) is fast becoming an integral part of doing business. Experts predict that AI will be involved in as much as 85% of all customer interactions with a business in 2020. In fact, many eCommerce businesses today are already using AI to interact with and provide better service to their customers. Read on […]

Office 365 hacking: What you need to know

Some hackers have become so skilled that they don’t even need you to give up your credentials to hack into your account. One recent cyberthreat is targeted towards users of Microsoft Office 365. You don’t want to be the next victim, so read up. A phishing scam that harvests users’ credentials The latest cyberattack on […]

Unified communications defined

Communications is an integral business component that no enterprise can survive without. At the forefront of modern business communications is the all-in-one, internet-powered communications solution: unified communications. What is unified communications? Unified communications (UC) allows you to manage all your communications as one piece of architecture rather than as several different components patched together. It […]

Manage your WordPress with this checklist

WordPress is one of the most powerful blogging and content management systems (CMS) today. Since 35% of the internet is powered by WordPress, there’s no room for sluggish load times, potential security vulnerabilities, or search engine delistings. Follow this checklist to avoid those problems. Make backups It’s crucial to perform a daily off-site backup of […]

Mitigating cybersecurity insider threats

Did you know that in some industries the biggest cybersecurity threats come from inside a breached organization? Sometimes it’s motivated by financial gain and sometimes it’s plain-old ignorance. So how can you protect your organization from insider threats? #1 Educate You must teach your team to recognize personally identifiable information (PII) and understand the financial […]

Your future is with VoIP telephony systems

When it comes to IT, easy set-up, flexibility, and savings are music to the ears of any owner of a small- or mid-sized business (SMB). These are all features that contribute to the success of Voice over Internet Protocol, or VoIP. The technology was built on a strong foundation that has allowed it to move […]

6 Firefox features your business needs

Firefox may not be as ubiquitous as it used to be, but it remains a powerful browser. Make sure you’re taking full advantage of its capabilities by using these tools: Firefox’s secret tweak interface Catering to the more tech-savvy users, Firefox’s secret interface gives you a peek behind the curtain into the world of coding. […]

Security audits are more crucial than they seem

Security audits are an excellent way to set the benchmark for your company’s data integrity. It is also a reliable way of identifying gaps in your system before they can be exploited by hackers. Auditing and the security strategy Audits are necessary to maintain system integrity and uphold quality. These system checks help identify security […]

TDoS: An attack on VoIP systems

Denial-of-service (DoS) attacks are nothing new. But most businesses have no idea how to prevent this type of attack on their Voice over Internet Protocol (VoIP) system. If you’re one of those businesses, we have everything you need to know right here. Denial-of-service attacks The end goal of any DoS attack is to overwhelm a […]

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