UNS Velocity consists of 3 levels of service. Offering 3 levels makes it  a valuable and cost effective addition to any size business. There is a fit for any size budget. If you just want alleviate some of your current employee's wasted time, or want to outsource your whole IT department. Every tier carries a service level and response time guarantee. You will know in advance your response time for help. When a mission critical problem occurs, you can relax. You will know you are covered with UNS Velocity. We will keep your network running at it's top performance level.

Tier 1: Includes:

• Remote Service and Support Access 
• Remote Server Support and Server 24/7 Monitoring
• Discount of 5% on additional on site or remote hourly services
• Service Level and Response Time Guarantees
• Unlimited Anti-Virus Protection, Updates, and maintenance
• Microsoft and security patch assessment and management
• Bi-weekly removal of temporary Internet files and debris on workstations
• Semi-Annual Network Review and Evaluation 

Tier 2: Includes:

• All the features of UNS Velocity Tier 1
• An unlimited US based HelpDesk that covers a wide range of programs, software and hardware
• Discount of 10% on additional on site or remote hourly services
• Increased Service Level and Response Time Guarantees
• Quarterly Network Review and Evaluation 

Tier 3: Includes:

• All the features of UNS Velocity Tier 2 
• Unlimited on site support
• Increased Service Level and Response Time Guarantees
• Monthly Network Review and Report 

Every tier of UNS Velocity includes our desktop agent service. It performs all the mundane tasks that are critical to your computers performance but rob you or your employees of valuable time. These daily maintenance tasks can be a real pain to perform on your own. They rob you and your employees of valuable time and decrease productivity of your employees and your network. Some of the tasks performed are.....

• Anti Virus Updates and Management
• Temporary File and Internet Debris Removal
• Microsoft Patch Assessment and Deployment
• Security Patch Deployment
• Daily Spyware Scans and Removals
• Bi-Weekly Hardware and Software Asset Collection

With UNS Velocity servers are monitored 24/7, and we work with a wide variety of applications.
We monitor the performance of...

• Server Memory
• Logical Disks
• Microsoft Exchange Directory
• Microsoft Exchange Routing Engine
• Many other Micosoft Exchange Features

 

Every Tier of UNS Velocity takes care of those pesky patches. Not all the published Microsoft and
security patches are ready for public use. We test out all patches before installation to make sure
they won't cause any problems in your network.

Compare our UNS Velocity service levels below

Velocity Service Description	Tier1	Tier2	Tier3
Daily Maintenance	P	P	P
Unlimited Anti-Virus Protection	P	P	P
Daily Spyware Scans and Removal	P	P	P
Server Monitoring	P	P	P
Remote Access Support	P	P	P
Unlimited US Based Help Desk Support		P	P
Guaranteed Telephone Response Time	3hr	2hr	1hr
Standard Hourly Rate Discounts	5%	15%	20%
Unlimited On-site Standard Support			P
Periodic Status Reports	P	P	P
Remote Server Administration			P
Quarterly Network Review		P	P
Network Device Cisco Monitoring routers, ect… (additional cost)		P	P

 

Choosing an IT service provider and a level of service is challenging. Contact us today we want to lean about your business and help you make an educated decision.